Shipping policy

Last Updated: July 2026

At KicksByMag, we aim to deliver your orders quickly, safely, and efficiently across South Africa.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Customers will receive tracking information once an order has been dispatched.

Shipping Options

Courier Guy

Delivery Fee: R100
Estimated Delivery Time: 2–4 business days
Door-to-door delivery service available nationwide.

PAXI

Delivery Fee: Free
Estimated Delivery Time: 3–5 business days
Parcel collection at your selected PEP Store.

PostNet

Delivery Fee: R100
Estimated Delivery Time: 1–3 business days
Collection at your chosen PostNet branch.

Delivery Times

Delivery times are estimates and may vary depending on your location, weather conditions, peak seasons, or courier delays. KicksByMag is not responsible for delays caused by third-party courier services.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping information. KicksByMag will not be liable for delays or additional charges resulting from incorrect addresses or contact details.

Tracking Your Order

Once your order has been shipped, tracking details will be provided via email, SMS, or WhatsApp where applicable.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible. We will work with the courier company to assist in resolving the issue.