Refund policy

Last Updated: July 2026

At KicksByMag, we are committed to ensuring you receive quality products and excellent service. Please read our Returns & Refund Policy carefully before making a purchase.

Returns & Exchanges

We accept exchanges only under the following conditions:

The item received is the wrong size, color, or product.
The item is damaged or defective upon arrival.
You contact us within 48 hours of receiving your order.
The item is unworn, unused, in its original condition, and returned with its original packaging.

To request an exchange, please contact our customer support with your order number and clear photos of the product.

Refund Policy

We do not offer refunds for any purchases.

All sales are final unless the product received is incorrect or defective and cannot be replaced with the correct item. In such exceptional cases, KicksByMag will determine the appropriate resolution.

Exchange Process

Once your returned item has been received and inspected:

If approved, we will ship your replacement item.
If the requested size or product is unavailable, you may exchange it for another product of equal value or pay the difference for a higher-priced item.

Non-Returnable Items

The following items cannot be returned or exchanged:

Products that have been worn or used.
Products without original packaging.
Products damaged due to misuse or improper care.
Sale, promotional, or clearance items (unless they arrive damaged or incorrect).

Return Shipping

Customers are responsible for return shipping costs unless KicksByMag made an error with the order.
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.